Cox Communications, a U.S company of internet service provides its customers with digital cable connection, internet connection, phone services. Cox Communications has more than 6 million customers from 19 states. The overall review of Cox internet is quite up to the mark but the problem is Internet outage. The Cox net users sometimes face internet outage problems which can be very annoying. The internet service totally takes down and this problem may create interruptions in your works.
But this outage can be fixed and cox internet is taking special care in fixing these bugs. This article has detailed information about the Cox internet outage and the solutions for this problem. If you are a Cox Net user then this will especially come at your help.
Cox Internet Outage:
Customers often report Cox downtime. But outages can happen. Cox takes good care of them. Cox Cable internet outage can happen. The cable connection along with the net gets unavailable sometimes. For any problem regarding the troubleshoot or outage you have to visit the official page of cox internet. Then go to the outage section. They have some directions for you.
What is Network Outage?
The Network outage or internet downtime is actually the unavailability of the network during a period. The server fails to provide any service while a network outage is going on. There can be many issues behind this problem. But most of the time the main server stops working. The cox internet users also face this problem of connectivity which may occur for the defect of the server. But Cox Communication is taking special care to give their customers an outage free smooth experience.
What to Do?
Generally, when an outage takes place, it affects a whole area and not only an individual home server. So, you can check the whole status by visiting the official page of Cox internet. There will be a ‘Log in to My Account’ button which you have to click. Put your information there and it will show the current status of your server. If there is any outage in your area, you can detect it by logging in. If you find any outage, you can be sure that Cox is aware of it and they are on it. So, you don’t have to contact them and let them know. After logging, you will see an outage alert.
What to do If, I Don’t Get an Alert and Still the Cox is Down?
Usually, this should not happen. Except for the outage problem, Cox internet is quite reliable with consistent service. But if there is still a problem you are facing you can recheck the following things –
- Make sure that your bill is clear and up to date. The service can be interrupted if there is any discrepancy in bill paying.
- Reboot your modem.
- Reset and reconnect your cable TV receiver once.
- The outlets and the fuses of your connection should be checked once.
- Make sure that the output device you are using (TV or Phone) is not having a problem of its own.
- There is a help section. You can call customer service and let them know about your problem.
What to Do If There is an Outage?
- Don’t reset or reboot your modem.
- For Cox phone outage, There is a backup internet you can use in your phone.
- You can also opt for the Cox Hotspot.
You will be sent a notification when the connection is restored by the Cox communication.
We hope that you have got your answers to your queries. The Internet outage should not be a major problem while using Cox because they are always prepared to resolve the cox internet down. For any further information, you may check their official website.